Privacy Policy

1. Introduction

At Doublegram, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Subscribe to our newsletter or marketing communications
• Contact us for support or inquiries
• Participate in surveys or feedback forms
• Make purchases or transactions

This information may include:

Data Type	Examples	Purpose
Contact Information	Name, email address, phone number	Account management, communication
Account Information	Username, password, preferences	Service provision, personalization
Payment Information	Billing address, payment method details	Transaction processing
Usage Data	Feature usage, AI credit consumption	Service optimization, billing

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Log files and error reports

2.3 Telegram Integration Data

When you connect your Telegram account or use our Telegram tools:

• Telegram user ID and username
• Channel and group information you authorize us to access
• Message content for AI processing (when explicitly authorized)
• Bot interaction data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our services
• Account Management: To create and manage your account
• Communication: To send you updates, support responses, and marketing materials
• Payment Processing: To process transactions and manage subscriptions
• AI Services: To provide AI-powered features and content generation
• Analytics: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Cloud hosting and storage
• Email delivery and marketing automation
• Analytics and performance monitoring
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests or investigations
• Protection of our rights and property
• Prevention of illegal activities or harm

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: Data transmission and storage encryption
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Employee privacy and security training
• Incident Response: Procedures for handling security breaches

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until account deletion or 3 years after last activity
• Transaction Records: 7 years for tax and legal compliance
• Usage Logs: 12 months for service optimization
• Marketing Data: Until unsubscribed or 2 years of inactivity

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent for processing

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand usage patterns
• Marketing Cookies: Enable personalized advertising
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by regulatory authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our services

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Data Protection Officer: [email protected]
Address: [email protected]

13. Regional Specific Information

13.1 European Union (GDPR)

If you are in the EU, you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing includes consent, contract performance, legitimate interests, and legal compliance.

13.2 California (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.